The Sunshine Bus Company

Alerts/Updates

ALERTS:

Sunshine Bus Company Social Distancing Policy

The safety of our riders and employees is a top priority for the Sunshine Bus Company. In accordance with the Center for Disease Control’s (CDC) recommendations for restricting public gatherings during the COVID-19 outbreak, the Sunshine Bus Company is implementing a Social Distancing Policy restricting the number of occupants to 10 per vehicle, including the driver, and requiring patrons to maintain a six-foot distance from other passengers.

To sustain transportation services during this time, our drivers have been instructed to call dispatch when nine passengers have boarded their vehicle to ensure that another vehicle will be dispatched for additional passengers. The health and safety of our riders and staff is very important to us. We appreciate your understanding and patience during this time. If you have any questions, please call us at 904.209.3716 or e-mail us at customerservice@stjohnscoa.com. For the latest St Johns County COVID-19 information and updates, please visit www.co.st-johns.fl.us.

LATEST UPDATES:

Affordable

It is important to us that the St. Johns County public bus system is affordable for our residents and passing travelers. Fares were initially determined by the average cost of living before being approved and finalized by local authorities, and still remains far below the State’s average.

Coverage

Riders can enjoy the freedom and convenience of transit coverage within St. Johns County, which includes both urbanized and rural service areas. Additionally, we offer regional connecting options to Putnam and Duval County transit systems.

Accessible

It’s important to us that individuals with physical disabilities or require physical assistance are provided accessibility with the public bus system. The majority of our buses have lifts available for wheelchair and walker bound passengers to use. Our drivers are thoroughly trained in providing you with assistance in boarding and securing your mobility devices safely, provided they are in working order. The combined weight of the passenger and their mobility device cannot exceed 800 lbs.

Accomodations

• Service and comfort animals may accompany passengers.
• Pets are allowed to be transported with you, provided they are placed within a carrier.
• Carry-On packages: We can only accommodate packages that can be carried on board in a single trip and safely stowed under the seat or on your lap while on the vehicle.
• Child Restraints: As a courtesy, each bus has a child safety seat, but it is recommended that you bring your own in the event that this courtesy one is not available.

Safety for All

• Passengers must have open wounds and/or sores covered during transport.
• Eating and drinking on the vehicle is strictly prohibited, except for necessary medical reasons, verified by a licensed physician in writing.
• The drivers will wear a uniform shirt with the Sunshine Bus insignia and a photo identification badge at all times.
• The interior/exterior of the vehicle shall be free of excess dirt and grime.
• All of our vehicles will have air conditioning or heat for your comfort.

Code of Conduct

• Service can be refused if a passenger engages in ‘violent, disruptive, or illegal conduct.’
• Do not eat or drink in the vehicle unless it is medically necessary.
• Do not litter the vehicle.
• Remain seated until the vehicle comes to a complete stop at your destination.
• Keep your seat belt securely fastened until your driver says it is safe to unbuckle it.
• Report any safety hazards to your driver immediately.
• The use of tobacco products or paraphernalia, including ‘E-Cigarettes’ and ‘vapes,’ are strictly prohibited on the vehicle.
• Please do not tip your driver.

Complaint/Grievance Procedure

• Direct your complaint to a Customer Service Representative verbally or in writing.
• Include all details, such as time, date, location, and a description of the problem that you experience. This information will help determine the appropriate personnel to contact in order to resolved any future difficulties.
• If your complaint cannot be resolved, you may obtain information on the Local Grievance Procedures from a Customer Service Representative.