- Direct your complaint to a Customer Service Representative verbally or in writing.
- Include all details, such as time, date, location, and a description of the problem that you experience. This information will help determine the appropriate personnel to contact in order to resolved any future difficulties.
- If your complaint cannot be resolved, you may obtain information on the Local Grievance Procedures from a Customer Service Representative.
Know Your Rights
The Sunshine Bus Company provides services and programs without regard to race, color or national origin in accordance with the Title VI of the Civil Rights Act, and is committed to practicing nondiscrimination. Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint.
To access a Title VI Complaint form in English, click here. For a Title VI Complaint form in Spanish, click here.
For more information on the Civil Rights program and how to file a complaint, please contact:
Katie Diaz, St. Johns County Or Federal Transit Administration
Title VI/ADA Coordinator Office of Civil Rights
500 San Sebastian View, Room 005A 1200 New Jersey Ave. SE
St. Augustine, FL 32084 Washington, D.C. 20530
Rebecca Yanni, Executive Director
St. Johns County Council on Aging
180 Marine St.
St. Augustine, FL 32084