How to Ride Guide
Civil Rights/Discrimination Forms
St. Johns County Sunshine Bus has adopted a complaint procedure for prompt and equitable resolution of complaints alleging any action prohibited by the Federal regulations implementing Title VI of the Civil Rights Act and Title II of the Americans with Disabilities Act.
A complaint should be filed in writing, contain the name and the address of the complainant, and describe the nature and the date of the alleged violation of the regulations. The complaint must be signed by the complainant or by someone authorized to do so on his or her behalf. The complaint should be filed first with the St. Johns County Council on Aging Executive Director who will work in cooperation with the St. Johns County Transit Grant Specialist and the St. Johns’ County Title VI ADA Coordinator for an informal but thorough investigation, affording all interested persons an opportunity to submit evidence relevant to the complaint.
A complaint must be received within 180 calendar days after the complainant becomes aware of the alleged violation.
A written determination as to the validity of the complaint and a description of the resolution, if any, shall be issued by the St. Johns County Title VI/ADA Coordinator and a copy forwarded to the complainant no later than thirty (30) calendar days after its filing.
The Title VI/ADA Coordinator shall maintain the files and records of St. Johns County relating to the complaints filed.
The right of a person to file a complaint under this procedure shall not affect the complainant’s right to pursue other remedies such as the filing of a complaint with the responsible Federal department or agency. Use of this grievance procedure shall not extend the time for filing any complaint with the responsible Federal department or agency.
Title VI/Non-Discrimination Form – English
Title VI/No-Discriminación Formulario- Español