It’s important to us that individuals with physical disabilities or require physical assistance are provided accessibility with the public bus system. The majority of our buses have lifts available for wheelchair and walker bound passengers to use. Our drivers are thoroughly trained in providing you with assistance in boarding and securing your mobility devices safely, provided they are in working order. The combined weight of the passenger and their mobility device cannot exceed 800 lbs.
Accessible Formats and Features:
- All Buses: All buses are equipped with wheelchair lifts or ramps and available.
- Website Accessibility: The Sunshine Bus website strives to meet Section 508 standards and WCAG 2.0, Level AA guidelines. You can report accessibility issues or request content in specific formats (e.g., electronic, large print) through the Modification/Accommodations Request form or directly through the Customer Service email link.
- Accessible Information:
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- Large Print: You can request information, such as materials or correspondence, in large print.
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- Electronic Format: Additional information is available online in English, Spanish, audio, and video for the hearing impaired.
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- Stop Announcements: Bus stops and major intersections are announced by the bus operator.
- Customer Service: Customer Service can be reached at (904) 209-3716 for assistance with bus routes, lost and found, and other inquiries. You can also contact us through the Customer Service email link.
Requesting Specific Formats or Modifications:
- If you need information in a specific format or require a reasonable modification to the service, you can contact us: (904) 209-3716, through the Customer Service email, or by filling out the Modification/Accommodations Request form on our website.