Operated by the St. Johns County Council on Aging, Inc.



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Rural Transportation Provider - The Sunshine Bus Company - St. Johns Council On Aging

Title VI Policy

Title VI Policy
The St. Johns County Council on Aging, Inc. (SJCCOA) is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities - the delivery of equitable and accessible transportation services. SJCCOA recognizes its responsibilities to the communities in which it operates and to the society it serves. It is SJCCOA’s policy to utilize its best efforts to assure that no person shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of transit service delivery and related benefits.

Toward this end, it is SJCCOA’s objective to:

A. Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin;

B. Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations;

C. Promote the full and fair participation of all affected populations in transportation decision making;

D. Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations;
E. Ensure meaningful access to programs and activities by persons with limited English proficiency.

The responsibility for carrying out SJCCOA’s commitment to this program has been delegated to the SJCCOA Executive Director by the Board of Directors. The Director of Transportation Services is responsible for the day-to-day operations of this Program and will receive and investigate Title VI complaints which come through the complaint procedure. However, all managers, supervisors and employees share in the responsibility for making SJCCOA’s Title VI Program a success.

Additional information concerning SJCCOA’s Title VI obligations and the complaint procedure can be found on the SJCCOA web site www.stjohnscoa.com or by calling (904) 209-3700.

If you believe that you have been excluded from participation in, denied the benefits of, or subjected to discrimination based on race, color or national origin under the St. Johns County Council on Aging, Inc.’s (SJCCOA) program of transit service delivery or related benefits, you may file a complaint with the SJCCOA Executive Director Becky Yanni at St. Johns County Council on Aging, Inc., 180 Marine Street, St. Augustine, FL  32084 or by calling (904) 209-3700. We encourage you to make your complaint in writing, including the following:

Your name, address and how to contact you (phone number, email address, etc.)

All complaints will be investigated promptly. Reasonable measures will be undertaken to preserve any information that is confidential. The Director of Transportation Services will review every complaint, and when necessary, assign a neutral party to investigate. At a minimum the investigating officer will:

Identify and review all relevant documents, practices and procedures;
Identify and interview persons with knowledge of the Title VI violation, i.e., the person making the complaint; witnesses or anyone identified by the Complainant; anyone who may have been subject to similar activity, or anyone with relevant information.

Upon completion of the investigation, the Director of Transportation Services will complete a final report for the Executive Director with a copy to the General Counsel. If a Title VI violation is found to exist, remedial steps as appropriate and necessary will be taken immediately. The Complainant will also receive a final report together with any remedial steps. The investigation process and final report should take no longer than twenty-five (25) business days. If no violation is found and the complainant wishes to appeal the decision, he or she may appeal directly to the SJCCOA Executive Director, 180 Marine Street, St. Augustine, FL  32084

Complaints may also be filed with the Federal Transit Administration’s Office of Civil Rights, no later than 180 days after the date of the alleged discrimination, 200 West Adams Street, Suite 320, Chicago, Illinois 60606, Phone: (312) 353-3770.

The Director of Transportation Services shall maintain a log of Title VI complaints received from this process which log shall include the date the complaint was filed; a summary of the allegations; the status of the complaint; and actions taken by SJCCOA in response to the complaint. Should SJCCOA receive a Title VI complaint in the form of a formal charge or lawsuit, the General Counsel shall be responsible for the investigation and maintaining a log as described herein.

Title VI of the Civil Rights Act of 1964, 42 U.S.C. 2000d, et seq., provides that no person shall be subjected to discrimination on the basis of race, color, or national origin under any program or activity that receives Federal financial assistance. Title VI and its implementing regulations require that FTA recipients take responsible steps to ensure meaningful access to the benefits, services, information, and other important portions of their programs and activities for individuals who are Limited English Proficient (LEP).

To that end, SJCCOA provides translation and interpretation services free of charge upon request by calling (904) 209-3700.


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